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Have you ever
heard a store clerk or cashier say to someone
" I'm sorry but THE MACHINE won't let me process your
transaction "?
THE
MACHINE ? I must have been asleep for way too long.
When did the Machines take over the world? THEY said it would
happen.
You know those people only known as THEY and THEM.
Not to be confused
with THOSE people. THEY told us some day the world
would be ruled by
machines. Did the prophecy of Sci Fi writers finally come true?
Do the
machines rule the world? Of course not. Perhaps our jobs, and day
to day
home life would be a bit different and perhaps more difficult without
the
machines; however, it is my opinion that THE MACHINE is not
in charge,
and does not make the rules. The minimum wage, entry level store
clerk or
convenience store cashier is told WHAT to say by someone, a person.
And I'm sure that person doesn't have gears, wires and microchips
implanted under their chromium exterior. My point here is simple:
People somewhere have made decisions or are making decisions, or
not, that affect our daily lives. Perhaps
these decisions inconvenience or embarrass others.
In the case of the cashier who would not process the customers transaction,
because the machines told him not to, there most definitely
could have been a better way for the cashier to approach the situation.
Instead no other solutions or alternatives were offered. Except
that the customer could call this toll free number to speak to someone
two thousand miles away, probably a machine.
By the way, the only reason The Machine would not process the transaction:
THE MACHINE WAS NOT WORKING PROPERLY!
As luck would have it the next customer in line was unable to use
her
credit card at the gas pump. Another customer was unable to use
their
bank debit card. Of course this was long after the first customer
had left
the store, probably never to return.
Companies are becoming bigger and bigger. Local stores are being
replaced by a nationwide or regional chain of Mega Marts, with Managers
who have no real authority, or stake in whether or not ONE customer
leaves the store dissatisfied never to return again. The attitude
and conduct of that Convenience Store Cashier, reflects the attitude
and conduct of the CEO of the Corporation they work for. As well
as the Board of Directors and top level Management of that corporation.
As THEY say, " Crap rolls down hill ". Some would suggest
that the customer should call that toll free number, or even write
a letter to the corporate office to express their dissatisfaction.
My suggestion is to stop doing business
with companies like this. Immediately! No second chances. The actions
of the lowest person directly reflect the actions of the top person.
There are many other choices, and many other businesses we can patronize.
Bigger does not always mean better. Find a smaller, local business,
perhaps one that is owned and operated by a local resident. I realize
this may require a bit of work on the part of the customer. You
may have to slightly change your shopping habits, but in the long
run it may be worth it. You may just find that a smaller, local
company may really be better.
My message to the top person:
Set a better example, have a better strategy, establish a better
policy,
and enable someone lower to make better decisions on their own.
WITHOUT THE MACHINES INPUT!
Copyright 2004 Radiowerks Broadcasting
Companies All Rights Reserved
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